Refund Policy
RoFund — Refund Policy
Operator: RoFund ("RoFund", "we", "us") — contact: support@rofund.xyz (Support in the site footer).
This policy explains when you can and cannot get your money back for a listing purchase. It is part of our Terms of Service (§6).
1. What you're paying for
A one-time, per-listing fee to publish that listing on RoFund for 30 days at the tier you picked:
- Free — no charge, ever.
- Starter — 1,000 R$ or $4.99
- Featured — 2,000 R$ or $9.99
- Spotlight — 4,000 R$ or $24.99
Prices are shown at checkout and may change with notice; the price shown at your purchase applies to it.
2. General rule: non-refundable once activated
Payments are non-refundable once a listing is activated, except where required by law. You're paying for immediate publication and the promotional placement tied to your tier — once it's live, the product has been delivered.
- EU/UK consumers normally have a 14-day withdrawal right for digital services, which you waive by requesting immediate activation of the listing. We ask you to confirm this explicitly at checkout.
- If a listing is delisted by us for violating the content rules (ToS §4.3–4.4), no refund is owed — and payment is not refunded when you take your own listing down.
- Renewals are new purchases, not subscriptions — nothing auto-charges.
3. When you CAN get a refund or remedy
- Technical failure on our side: if a technical failure prevents your listing from going live at all, contact support (support@rofund.xyz or our Discord) and we will make it right — re-activation or refund at our discretion.
- We take your listing down in error: if we delist a listing by mistake (a moderation decision we later reverse), you get a pro-rated refund for the remaining unused days, or a re-activation — your choice.
- Duplicate/accidental payment for the same listing: contact support within 14 days; we refund the duplicate in full.
- Chargebacks/disputes on the payment rails: Robux payments are processed by Roblox (its cut applies); crypto payments by OxaPay in USDT. Chargebacks and provider disputes are handled by those providers under their terms. Please contact us first — we can usually resolve things faster than a dispute.
4. How to request
Email support@rofund.xyz (or ask in our Discord) with the listing name, payment date, and rail (Robux/OxaPay). We reply within 2 business days. Approved refunds go back via the original rail (Roblox refunds follow Roblox's own process; OxaPay refunds go to the originating wallet in USDT).
Not affiliated with Roblox Corporation.